Frequently Asked Questions

What are the hours of operation for the OCL main office and Community Day Support?

The OCL main office is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Our Community Day Supports is open from 8:00 a.m. to 4:00 p.m. Monday through Friday.

Is OCL or the Community Day Support program open on holidays?

The main office and Community Day Support day program are closed for statutory holidays, namely:

  • New Years Day
  • Family Day (the third Monday in February)
  • Good Friday and Easter Monday
  • Victoria Day
  • Canada Day
  • Civic Holiday (the first Monday in August)
  • Labour Day
  • Thanksgiving Day
  • Christmas Day
  • Boxing Day

How can I get service for my family member?

Funded Services through the Ministry of Children, Community and Social Services

All our funded vacancies are filled through referrals from Developmental Services Ontario Eastern Region (DSOER).

When a vacancy occurs within our program locations, an OCL Manager determines which factors must be considered in filling the vacancy (female, male, total care, etc.). The Manager then requests referrals from DSOER by filing a Vacancy Notification form. Once profiles are received, they are reviewed by the Manager to determine which may be a good match for that location and the individuals currently living there. Once this happens, supplementary information is received from DSOER and the intake process is started. This process involves meeting with the individual and their family, an intake assessment and visits to the new home, including a meal and an overnight. The transition is tailored to the individual and their family – with as many visits as they and their family may need.

Services are currently available for day supports and activities and/or support for living within the community that can be purchased under a Fee for Service arrangement directly with OCL. This is different from the funded vacancies above.

The individuals and their family meet with an OCL Manager to complete the intake process. This service does not go through DSOER as this is a service purchased by the individual. These services are tailored to individual needs.  Please contact us directly at (613) 254-9400 OR to discuss further.

Do I have to go through Developmental Services Ontario Eastern Region (DSOER) for services?

Yes, for all funded services, you must go through DSOER.

No, for purchased services we can be contacted directly.

Are there currently any vacancies in your programs?

Funded vacancies through the Ministry of Children, Community and Social Services are not always predictable and can fluctuate. Please contact us at 613-254-9400 to find out about any program vacancies.

If you wish to purchase services through Passports option or as a Fee-For-Service, please contact us directly at 613-254-9400.

Are there any services I can purchase?

Yes, you may purchase services and supports tailored to your individual needs for day supports and activities and / or supports for living within the community.  The fees vary depending on the needs of the individual.  Please contact us at 613-254-9400 for more information and / or helping to create a customized solution for your loved one.